Ozan Alemdaroğlu is the Deputy General Manager of Redstar Aviation, leading the Commercial and Operations management. Graduated with a degree in Business Management in university, Alemdaroğlu has an extensive experience of over 15 years in the medical assistance industry.

Having started his career within assistance industry at operations including both medical and roadside assistance, right after involved in air medical services. He also held the positions of Project Manager, Business Development Manager, Business Development and Operations Director, respectively.

Having been involved in leading of international projects, network and account management for the strategic growth of the company, and specialized in offshore operations, occupational health and emergency medical assistance, Alemdaroğlu has been in the role of Deputy General Manager at Redstar Aviation since 2018.

Over the last 30 years Serge Avice du Buisson has worked in areas as diverse as travel assistance, travel insurance, IPMI, cost containment, remote site healthcare and aeromedicine. Within these areas he has focused generally on operations (case and claims management), project management, crisis management, medical networks, data, and automation.

Serge has worked for well-known international companies including Falck Global Assistance, Generali Global Assistance, Europ Assistance, GMMI, MSO International, Netcare911 and his own air ambulance company Egres. He really enjoys collaborating with diverse motivated teams to deliver tangible results aligned with a clear vision.

Serge is originally from South Africa where he graduated from the University of Johannesburg as a paramedic before working extensively in Africa and the Middle East for 20 years. 10 Years ago, he moved to North America and now lives just outside Fort Lauderdale, Florida, USA.

Mr. Bates is responsible for strategic growth & development as well as marketing, company-wide, at AirMed International. He plays a vital role in the service delivery to all of AirMed’s key partners, as well as securing and managing new partnerships and executing brand strategies.

Brandon joined AirMed in August 2005 as an Account Executive for the AirMed membership program and served as Director of Membership Sales for the organization from 2009-2013. In addition, he oversees the 24/7/365 AirMed Global Operations Center which is responsible for handling over 100,000 calls annually.

Brandon holds a Bachelor’s and Master’s degree in Business Administration and during his tenure at AirMed has successfully lead initiatives targeted at developing new market growth and brand recognition. He is actively involved in the air medical transport community as a member of AAMS and THiA as well as currently serving as a Board Member of the UStiA, and conference committee member for the ITIC.

Barbara Baumgartner, an Austrian native, is Managing Director of FAI rent-a-jet GmbH, Dubai (dba Flight Ambulance International).

Baumgartner, moved to Dubai in 1997, where she joined a Saudi family business conglomerate as Head of Family Office and oversaw the family’s wealth management, including private jet and yacht acquisitions. In 2003, she became the Local Representative of FAI rent-a-jet GmbH in the Middle East and since 2011 is managing FAI’s Dubai office.

She is a member of the Investment Committee of Mindshift Capital VC Fund and has a passion for mentoring and advising the fund’s HealthTech companies in the Middle East.

Her achievements have garnered significant recognition. In 2019, Baumgartner was honored with the “Outstanding Employee Award” from Mumtalakat, the Sovereign Wealth Fund of the Kingdom of Bahrain and a shareholder of FAI. She was also shortlisted as “Aviation Executive of the Year” at the ITP Aviation Business Awards 2021 in Dubai and received the “Aviation Business Innovative Leader Award” at the Middle East Aviation Gala Event during the Dubai Airshow 2023.

Michael Black is an accomplished executive leader and seasoned aviation specialist with a wealth of experience. With over 25 years of senior management and board-level expertise, he has consistently delivered outstanding results in strategic, financial, operational, commercial, business development, and marketing roles. As a Chartered Accountant, Michael brings a robust foundation in corporate governance, financial management, business analysis, and risk management. His leadership style is marked by his exceptional ability to inspire and guide teams, underpinned by strong communication, motivational, and mentoring skills.

Michael’s unique professional background encompasses complex organizational structures, with a particular focus on aviation management, air ambulance and medical emergency services, aviation/aircraft operations, contracts, logistics, insurance, and financial services. His strategic thinking, combined with extensive corporate board-level experience, sets him apart as a forward-thinking executive. […]

Dr. Michael Braida is based in London and serves as the Head of Medical Services TRICARE at International SOS. He possesses extensive experience in performing rotor and international fixed-wing patient transfers. Along with this, he collaborates with MedAire to aid in the planning and execution of medical facilities in wide-body aircraft.

Dr. Braida has been working with EURAMI from its early days. Currently, he holds the post of Chief Medical Auditor and works closely with Dr. Simon Forrington and the EURAMI Board in developing the recent standards and software platform.

Sean entered the world of Flight Medicine in July of 2016 when he joined REVA, INC (Air Ambulance) as a Full-Time Flight Nurse and Medical Coordinator and established his leadership role as the Director of Medical Operations in 2021. As the Director of Medical Operations he oversees the 24/7/365 Medical Department made up of 100+ Medical Staff which consists of: a Medical Management Team, Flight Physicians, Flight Nurses, Flight Paramedics and Flight Respiratory Therapists. He brings over 12 years of experience in the medical field, previously working in Emergency Departments and Trauma Centers throughout Pennsylvania, North Carolina and Florida before joining the REVA team. In addition to Seans leadership role as Director of Medical Operations, he still maintains an active Flight Status as a Flight Nurse and can be found flying weekly with his medical teams. Seans main focus on a day-to-day basis is ensuring that he and his teams are providing the highest level of care to each and every patient, along with providing excellent customer service to all clients.

Sean received is Diploma in Nursing at the Western Pennsylvania Hospital School of Nursing in 2012, in Pittsburgh, PA, his Bachelors of Science in Nursing (BSN) from California University of Pennsylvania in 2014 and holds an MBA in Healthcare Management from Western Governors University in Salt Lake City, Utah. Sean has also been an active member of the Air & Surface Transport Nurses Association (ASTNA) since 2017. He is also a regular contributor to the AirMed&Rescue Magazine.

Claudia Carfì is a dedicated, passioned and experienced International Network Manager with a demonstrated history of working in the medical, security, risk management and investigations industry.

During the past 10 years she has worked in the health insurance industry, providing expert support for international travellers, and she has worked for assistance companies, helping her teams accomplishing medical and political evacuations worldwide from difficult areas.
She previously worked as International Cooperation Officer for an NGO in Peru implementing programs that provide micro-finance, sustainable local development, prevention of violence and women empowerment.

Claudia graduated with a bachelor and a master’s degree in International Relations and Politics and is currently studying Leadership and Management at Harvard University. Claudia speaks Italian, French, Spanish, English and she is currently learning Portuguese.
She is based in UK, London.

A seasoned critical care nurse by profession, Sam Cimone’s journey began with a keen interest in addressing the unique medical care of air medical transport. His forward-thinking approach swiftly positioned him as a leader in the air ambulance sector, bringing innovation and vision to the industry. During that period, he developed skills sets in Logistic, Aviation physiology, Critical Care transport, Sales and customer service.

In the early 2000 he went on to be part of the executive Team at Skyservice Aviation Inc, responsible for the Air Ambulance and Charter division. From 2012-2017 he became President and CEO of Skyservice Air Ambulance Inc During his tenure, Sam spearheaded transformative initiatives, enhancing the scope and quality of medical programs and infrastructure. His commitment to team well-being and strategic vision played a pivotal role in not only elevating operational efficiency but also bolstering profitability.

Today he remains present in the air medical transport field, but he has recently ventured in other areas of business, but remaining in the medical scope.

Dr. François-Xavier DUCHATEAU is currently Group Chief Medical Officer of Allianz Partners.

Qualified in Emergency, Disaster and Aviation medicine, he first joined Allianz Partners in 1997, performing and managing medical evacuations and repatriations under the banner of ELVIA. He then held different roles across Medical Assistance in France and as Chief Medical Officer (CMO) of the Medical Global Competency Center (MGCC) Europe-Brussels. Now Group CMO, François-Xavier is leading the Allianz Partners medical community and overarching all activities involving medical competence across the Allianz Partners Group.

In parallel to his career at Allianz Partners, François-Xavier remains an active emergency physician with the SAMU, the French emergency medical service.

Lauren Dulin serves as the Chief Executive Officer for Air Ambulance Worldwide. In her nearly two-decade career with AAW she’s raised the bar, setting new industry standards in proficient operational excellence and revenue generation.

In addition to leading a team of full-time and part-time employees, Lauren is instrumental in providing guidance to directors of various departments both operationally and throughout business development channels.

Lauren’s number one priority is and has always been customer-focused, delivering above and beyond what is expected with the patient’s needs foremost in mind. Maintaining best-in-class safety protocols in addition to growth development are just a few of Lauren’s strong suits.

Lauren also serves on the Board of the US Travel Insurance Association (USTIA).

Alain has over 30 years of experience in the healthcare industry, firstly as a paramedic in Geneva, Switzerland. Then, he joined the 144 Emergency Medical Dispatch (EMD) Centre in 1997, promoted Operations Manager in 2002.

In 2008, he moved to Indonesia, joining Global Assistance & Healthcare (now part of Fullerton Health Group) embracing several roles in the company before being appointed Managing Director in 2017. He is running a network of over 60 clinics, an Occupational Health Division, a TPA and the Medical & Travel assistance business.

In 2018, he established a new branch in Papua New-Guinea. Since 2022, Alain is leading, for Fullerton Health Group, the Medical & Travel assistance business, operating 3 Alarm Centres and servicing 6 countries in Southeast-Asia & APAC.

Alain holds a MBA(Dist.) from University of Liverpool. His dissertation addressed the topic of “managing the unexpected” using “High Reliability Organization (HRO)” framework and its potential applicability to the assistance industry.

Dr. Ludovic Gros is the Medical Director of IMA Assistance France.

Doctor and Chief Flight Surgeon with 20 years of experience to date. After graduating as a military doctor in Bordeaux, France as a general practitioner and specialist in tropical, catastrophe and emergency medicine, he began to discover his passion for aviation medicine. Over the course of his career so far, he had the chance to work on a large range of diverse projects on the field, in the sky, on mission and even in the office. Every project after patient after publication enriches his passion for the healthcare sector.

The more recent chapter to his career has led him to hold managerial positions, both in terms of project and people. For example, he was assigned to a 4-year project in the Netherlands to work alongside other EU nations in the field of MEDEVAC, Aviation Medicine and co-operation. He was further offered the position of technical director for two large international NATO military conferences.

Jane is now in her 20th year in the travel and health insurance industry, having touched on most aspects of the entire ecosystem during this time.

Jane specialises in designing, launching and managing emergency assistance centres to handle the demands of modern business, pleasure and adventure travellers, as well as building trusted global provider networks in some of the world’s most challenging environments. Jane has been delivering these tailored solutions to the insurance and assistance industry across regions including North Africa, Middle East, Latin America and Asia. Today at Nordic Insurance Software, Jane focuses on the technology and systems that support and drive innovation to the industry.

Jane is a huge advocate for the importance of specialist training and knowledge exchange to ensure that whatever the situation, the operator is equipped to professionally handle the needs of the case and provide compassion to those in need.

Jane brings a wealth of experience, cultural understanding and complex claims knowledge along with a passion to cultivate consistently high standards across the world of assistance.

Previous roles include serving as the Managing Director of Tangiers International located in Malta, CEO of Asia Medical Assistance based out of Thailand, Operations Consultant at Emergency Assistance Facilities, UK and Regional Manager of Bangkok Hospital located in Thailand.

Raija is an experienced senior executive specializing in US cost containment and travel assistance. She has a strong leadership background with strategic insight, clarity in operational and financial needs, and sharp planning abilities.

With a long career in US cost containment and travel assistance, Raija served as President of Cost Containment at GMMI, Inc., and as President of Travel Assistance for Generali Global Assistance. Since 2020, Raija has worked as an independent Global Consultant for multiple international travel and health insurers and assistance organizations.

She has held various Board Member and Advisory positions for US and Global organizations. Raija is originally from Finland and lives in the US with her husband, two sons, and two dogs.

Experienced Director of Business Development and Nurse with over 26 years working in the medical aviation and medical ground transportation industries. Skilled in Logistics, Education, Airports, Altitude Physiology, Emergency Medicine, and Critical Care Transport. Strong sales professional with a Bachelor of Science in Biology from Jacksonville State University, and an AAS focused in Nursing from Gadsden State Community College. Mike also served on the Board of Directors for UStiA for 8 years, and on the Executive Board for 3 years as President. Well-traveled, having explored 95 countries while in the industry.

Eva Kluge, MBA, is a proven expert in healthcare assistance and air medical transportation. She is currently Head of Business Development and Provider Networks at IMA Germany, a subsidiary of Groupe IMA based in France. Eva has over 25 years of experience in senior operational and strategic roles with major assistance companies in the travel insurance industry, including MunichRe/ ERGO Group and Europ Assistance. For over 10 years, she was also successfully responsible for business development and marketing for two well-known air ambulance companies in Germany and Austria, where she received several awards for her pioneering work in the air ambulance sector. She holds a Bachelor’s degree in Healthcare and Social Management and an MBA in Digital Transformation. She is also fluent in five languages, including Arabic, and has lived for seven years in the Middle East. As a trained Agile Coach and Scrum Master, Eva is truly passionate about reacting quickly and proactively to a wide range of new challenges and transforming companies into learning organizations.

Mandy has worked in the travel and international health insurance industry for 17 years, and during that time has held the role of Editor of the International Travel & Health Insurance Journal (ITIJ) and AirMed&Rescue. She is also a member of the ITIC Committee, and is a key member of the team that organises the well-known series of international travel and health insurance conferences. She has worked with executives from across the spectrum of travel insurance, medical assistance and air medical transport for many years, and has a deep understanding of the industry’s idiosyncrasies and intricacies.

Since 2005, Volker Lemke has been a member of the management team at FAI rent-a-jet GmbH (dba Flight Ambulance International) and Head of the “Ambulance Flight” division. He began his extensive career as an emergency paramedic in ground and helicopter rescue services, accumulating experience from 1983 to 1999 through thousands of missions.

In 2000, Volker started taking on leadership roles with providers of air ambulance services and specialized in this area of cost-sensitive service. His ability to meet the demands of leadership positions in the air rescue industry, as he has been doing for quite some time now, is based on this long-standing professional experience, his comprehensive market knowledge, a knack for logistical problem-solving, and perhaps even a talent for interpersonal relationships.

Thomas LESCOT is a French medical doctor with a specialization in anesthesiology and critical care medicine. Thomas is currently Chief Medical Officer of Europ Assistance group.

When he began his career, he had the opportunity to serve as a medical doctor in an assistance company performing commercial aircraft and air ambulance medical repatriations. More recentlmy, he held several academic and strategic leadership positions as a Vice-President Medical Affairs ELAMA region for an international pharmaceutical company, professor in Anesthesia and Critical Care Medicine at Sorbonne University (Paris, France) and head of the Anesthesia and Critical Care Department at Saint-Antoine Hospital in Paris, France.

Thomas graduated from Paris Sorbonne University, received a PhD in Neurosciences from University of Paris, a Critical Care fellowship from McGill University (Montreal, Qc, Canada) and obtained a diploma in medical management from MINES ParisTech. Thomas continues to practice on part-time basis and serves as critical care physician in ICU.

With two decades of experience shaping the landscape of the medical assistance industry, Thorkild Lykke has pioneered global collaborations and cutting-edge solutions between payers and providers. The expertise lies in the dynamic realms of travel insurance, IPMI and medical assistance, where the focus consistently has been on ensuring the right level of costs and optimizing services for both consumers and business partners.

Thorkild is skilled at turning abstract concepts into concrete solutions that have a positive impact. He is adept at building and maintaining global networks that meet the needs of international clients.

Since learning the trade at SOS International in Copenhagen, Thorkild has worked on various short-term and long-term assignments within the medical assistance industry around the world. He drives transformative change with his clients, whether it is optimizing services, reducing claims costs, enhancing the global network and assistance.

Since 2019, Thorkild has been an external advisor to Riskline to bringing travel risk intelligence to the world of IPMI, travel insurance and medical assistance keeping travellers and expatriates safe when they move around in unfamiliar destinations.

Thierry has held lead roles in several global medical assistance companies over the past 4 decades. He has a wealth of experience in providing medical assistance, care, and support in every part of the globe. He is an industry leader in resolving large-scale crisis situations and has managed to successful conclusion scenarios including earthquakes, volcanic eruptions, tsunamis and mass casualty road traffic incidents.

Thierry’s has successfully developed the infrastructure and conditions to enable the success of an Assistance operations functions over these 4 decades and includes: training, process development, service quality, academy program development and recruitment, and liaison with clients relating to service delivery. He has also been responsible for the development and integration of a “follow the sun” service delivery capability by opening a number of operations centres across the globe.

Geoffroy has been working in the medical assistance field for the past 15 years (Mutuaide, International SOS, AXA Partners) in both operations and network departments. He is graduated in Political Science and Geopolitics and has volunteered for Médecins du Monde France for many years. In his current position, he is responsible for a team of network experts managing a global medical provider network in Europe, Africa, Middle-East and Asia, establishing direct relationships, formalizing partnerships and building customized network solutions to fulfill AXA Partners clients’ needs. He is also in charge of the implementation of the air ambulance flight desk and maintaining a strong integration with the operations department and the medical team.

Emergency Physician who completed his initial medical training in France and attained specialization in Emergency Medicine as well as Disaster Medicine.
Worked as Emergency Physician in Niort public hospital and as Flight Doctor, performing multiple medical evacuations all over the world.

Joined Inter Mutuelles Assistance in 1998 as Coordinating Doctor and was promoted Deputy Medical Director in 2007 while continuing to work as Emergency Physician.
Joined International SOS in 2012 in Jakarta, Indonesia, and was further promoted to the role of Medical Director to drive medical management of 7 Assistance Centers (Europe, Southeast Asia).
Joined AIRLEC as Group Medical Director in 2017 to support General Management and promote the work excellence of the Company while still practicing as Chief Medical Officer in a Private Clinic.

Back in Inter Mutuelles Assistance since October 2020, initially as International Medical Director, then Group Medical Director.
EURAMI Auditor since September 2023.

Monica Rummelhoff has been with GMMI since 1999 and is currently the Executive Director of GMMI, Inc. Monica has served in several leadership roles for GMMI and has an extensive background in cost containment, claims management, travel, and medical assistance in the US and overseas. She has a proven record of accomplishment in building, leading, and managing teams, overseeing budgets, and operational issues, while maximizing opportunities to improve top and bottom line results. Throughout her tenure, Monica has demonstrated exceptional leadership skills and has enjoyed being a part of the company’s growth and success.

She is committed to creating a positive and inclusive work environment, with a focus on customer service – to bring our Clients’ Members from Sickness to Health, Distress to Relief. Anytime, Anywhere.

Patrick Schomaker has over 23 years of professional experience in passenger & medical aviation as well as international medical insurance. This experience gave him an in depth understanding of the international travel and health insurance industry from both a service provider as well as industry client perspective.

During his career Patrick used his acquired skills and business development expertise, combined with an extensive international network in the international insurance industry, to help develop new markets, create and establish products & services, find new corporate clients & partners and grow existing ones.

Patrick is currently working as Business Development Manager for Foyer Global Health, the leading international health insurance and service provider for digital nomads, expats, and globally mobile people.

With over 20 years in medicine, global population health and benefits, Dr. Lori Stetz currently serves as Chief Medical Officer, Americas for Cigna International Health, where she is responsible for executing on clinical strategy, driving quality and value in healthcare, and leading their Emergency Assistance program.

Previous roles include Chief Medical Officer for VIP Universal Medical Insurance Group (VUMI) and Best Doctors Insurance, where she focused on the Latin American market. Prior to that, Lori spent over 10 years with Aetna International, as Senior Medical Director, where she managed diverse global clinical teams serving nearly one million members and created an in-house medical evacuation and assistance program. Before she joined Aetna, Dr. Stetz practiced primary and urgent care medicine and public health in the U.S. and several international settings.

Sven is a Growth Strategist and Advisor who entered our industry with GMMI as today’s medical cost containment industry began to take shape around 2000. His wide marketing, sales and strategy experience grew via added roles across travel assistance & security, travel insurance, consulting and insurtech with leaders including Generali, AXA, QHM and several independent consulting clients.

As an avid traveler and customer service advocate, he has clear perspectives on the state of products, players, providers and processes from policy purchase through service, and assistance to claims payment. Today he supports the success of recent innovations in Mobile integrated Customer Experience (MiCX), Direct-to-Mobile (D2M) policy fulfillment, and Travel Risk Management (TRM), bringing differentiating new levels of member service and CX to insurance companies globally.

In addition to his role as Marketing & Sales Consultant to Quality Health Management – QHM -, Sven is the Travel/Insurance Lead and Advisor for the MiXC/D2M solutions of Aerogami and a Consultant and Advisor for the innovative Travel Risk Management solutions of Riskline.

Paul Tiba is the dynamic Managing Director of Airlec Ambulance, a prominent name in aero-medical services headquartered in Bordeaux, France. His journey in the world of aviation and life-saving services began when he assumed the reins of the family business from his father in 2011. Paul’s deep-rooted passion for aviation has been a driving force throughout his career. As a licensed pilot for Airlec’s fleet, which includes the Falcon 900EX and Hawker, he not only manages the company but also actively participates in its operations, ensuring that Airlec maintains its status as a top-tier provider of aero-medical services.

Beyond his role as a pilot and executive, Paul Tiba is a true pioneer in the field of aero-medical transport. He is deeply committed to enhancing the quality of care delivered during air ambulance missions. This commitment is reflected in his active involvement in medical crew training and his dedication to fostering innovation within the aero-medical industry. With his unwavering dedication to aviation, commitment to excellence, and tireless pursuit of advancements in aero-medical services, Paul Tiba is a driving force behind Airlec Ambulance’s success and an influential figure in the field of aero-medical transport.

Mike Vallee began working in commercial aviation in the 1990’s and has spent over two decades in executive roles in the field of air ambulance. In addition to his aviation experience, Mike has also managed the operations of a global travel assistance company.

Over the span of his career, Mike has been directly involved in the planning of thousands of air ambulance transfers, as well as overseeing on-site management of mass evacuations from disaster areas.

Mike has built a reputation amongst colleagues and clients as an honest, dedicated and passionate professional with a highly developed understanding of the needs of both insurers and patients.

Susan brings over 25 years of experience in the travel, health, and expatriate insurance industry and has held diverse leadership roles globally. Susan’s career began with Allianz where she managed travel insurance assistance services as well as assistance for the Bluecard Worldwide and FEP programs in the US. Following that, Susan was based in Singapore and Japan and established Allianz Global Assistance’s Asia-Pacific operations, supporting startups and acquisitions across the region. She led crisis responses during the Bali bombing and Asian tsunami, and managed a global Japanese follow-the-sun assistance and concierge operation for travel insurers and credit card issuers.

Joining UnitedHealthcare Global, Susan led the build of the international network and oversaw expatriate insurance and assistance operations. From there, Susan moved to Falck where she leads the US business unit for Global Assistance. Susan is responsible for the Americas region and sits on the Global Management team, contributing to the strategic development of the group while maintaining P&L responsibility for the US.

Susan’s addition to GAMTI’s board brings a seasoned, innovative, and customer-focused leader with a track record of pioneering and delivering results. She is passionate about advancing the international assistance industry for the betterment of services to all clients in need.